Consent
- By using our services or visiting any CDEF Debt-affiliated platform, you agree to the terms of this Privacy & Data Security Policy.
- Continued use of our platform constitutes your consent to our collection, use, and disclosure of your personal and financial information in accordance with this policy.
- We reserve the right to update this policy at any time. Please review it periodically to stay informed of any changes.
Data Collection and Usage
- We collect only necessary personal and financial information for lawful purposes such as identity verification, debt resolution, financial assessment, and regulatory compliance.
- This includes PAN, KYC documents, income details, credit reports, and creditor-related information voluntarily shared by you.
- Your information is used solely to provide resolution services, communicate with creditors, negotiate terms, and assist with legal or settlement processes.
Consent and Transparency
- All data collected is with your informed consent. You are notified of the purpose and use of the data during each phase of the onboarding and service lifecycle.
Data Sharing
Your data is shared only with:
- Authorized legal teams for case filings or representation.
- Negotiators liaising with your creditors.
- RBI-regulated financial institutions (with consent).
- Technology partners strictly for service delivery and not for marketing purposes.
No personal data is sold or shared with unrelated third parties.
Data Security
- We use industry-grade encryption, secured cloud hosting, multi-factor authentication, and access controls to protect your data.
- Our systems undergo regular audits, with restricted access based on team roles (Customer Care, Legal, Negotiation).
Data Accuracy and Correction
- You may access and correct your data at any point. Email us at support@cdefdebt.in with corrections or disputes.
Data Retention
- We retain your information only as long as necessary to fulfill our debt resolution services or comply with legal obligations.
Your Rights
You have the right to:
- Access your stored data.
- Request corrections.
- Withdraw consent (subject to process limitations).
- Know with whom your data has been shared.
Cookies and Tracking
We use essential cookies to enhance website functionality and personalize your experience. No personally identifiable information is stored in cookies.
Communication
You consent to receive communication via SMS, email, WhatsApp, or calls regarding your case status, documentation, and updates related to your debt account.
Grievance Redressal
For any privacy-related concerns, please contact:
Grievance Officer
- Email: Info@cdefdebt.in
- Phone: +91 22 4660 3235
- Whatsapp: +91 7400 33 2880
- Timing: Mon–Fri: 10:00 AM to 6:00 PM
Ready to take control of your finances?
Contact CDEF Debt today for a free consultation.
