At CDEF Debt Resolution, your privacy is important to us. This document outlines how we collect, use, share and safeguard the information you provide during your engagement with our debt relief and consolidation services.
By using our services or visiting our platform, you agree to the practices described in this policy.
Information We Collect
We collect only the data that is essential to deliver our services effectively and in compliance with regulatory requirements.
This may include:
- Your name, contact number, email ID.
- PAN, Aadhaar (with your consent), KYC documents.
- Credit card and loan details, outstanding amounts.
- Employment and income-related documents.
- Communication history across Email, Phone, WhatsApp.
- Bank statements for repayment assessment.
Purpose of Data Collection
- Creating and executing a personalized debt resolution plan.
- Verifying your identity and documents.
- Communicating with creditors on your behalf.
- Providing updates and support regarding your case.
- Ensuring regulatory and legal compliance.
- Submitting credit-related information to credit bureaus if needed.
Data Sharing
Your information is shared only when necessary and with:
- CDEF’s internal legal, negotiation, and customer care teams.
- Authorized financial institutions and NBFC partners.
- Registered lawyers for legal filing, only with your consent.
- Technical service providers with secure access protocols.
We do not sell or share your personal data with unrelated third parties for commercial purposes.
Data Security Measures
We follow industry-standard data security practices to protect your personal information:
- Encrypted data storage and communication.
- Controlled access to sensitive records.
- Regular audits of data handling systems.
- Safe data deletion after service completion or upon request.
Your Rights as a User
You can:
- Request access to your stored data.
- Ask for correction of inaccurate information.
- Withdraw your consent at any time.
- Raise a complaint if your privacy is breached.
- To exercise any of these rights, email us at info@cdefdebt.in
Retention of Information
Your information is stored only as long as it is required to complete your debt resolution process, or as mandated by law. Once the service ends or upon your request, we delete or anonymize your data securely.
Complaints and Support
If you have a concern about your data or its use, you can contact our grievance team:
- Email: Info@cdefdebt.in
- Phone: +91 22 4660 3235
- Whatsapp: +91 7400 33 2880
- Timing: Mon–Fri: 10:00 AM to 6:00 PM
Alternatively, you may file a complaint directly with the Reserve Bank of India through the Sachet Portal.
Policy Updates
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Contact CDEF Debt today for a free consultation.
