At CDEF Debt Resolution, we take your privacy seriously. This policy outlines how we collect, use, protect, and share your information while helping you with debt consolidation and related services. By using our services, you agree to the practices described here.
By using our services or visiting our platform, you agree to the practices described in this policy.
What We Collect
- Basic details like your Name, Phone Number and Email.
- Identity proof (PAN, Aadhaar*) and KYC Documents.
- Details about your financial obligations – Loans, Credit Cards, EMIs.
- Bank statements and income proof.
- Conversations via Phone, WhatsApp or Email.
- Your Aadhaar is collected only when required and always with your consent.
Why We Collect It
- Understand your debt profile.
- Create a personalized resolution strategy.
- Coordinate with lenders or legal support teams.
- Meet legal and RBI compliance.
- Keep you informed during the resolution journey.
Who We Share It With
We may share your data, only when essential, with:
- Our legal, negotiation, and support teams.
- RBI-complaint lenders or NBFCs (with consent).
- Technology or communication vendors (under strict confidentiality).
- We do not sell or misuse your personal data.
How We Protect Your Data
- Encrypted Systems
- Firewalled Servers
- Role-Based Access
Data Storage Duration
- As long as needed to serve your case.
- As mandated by regulators.
- You may request data deletion at info@cdefdebt.in
Your Rights
You can:
- View or request a copy of your data.
- Correct any errors.
- Withdraw your consent.
- Know how your information is being used.
Control Your Communication
Want to stop promotional messages or emails? Simply reach us at info@cdefdebt.in and we’ll make the change.
Updates to This Policy
We may revise this policy. If we do, we’ll notify you via email or update our website. Your continued use means you accept the updated terms.
Contact Us for Concerns
If you have questions or a complaint, contact:
- Email: Info@cdefdebt.in
- Phone: +91 22 4660 3235
- Whatsapp: +91 7400 33 2880
- Timing: Mon–Fri: 10:00 AM to 6:00 PM
If unresolved, you can also report it on RBI’s Sachet Portal.
Ready to take control of your finances?
Contact CDEF Debt today for a free consultation.
